Help & FAQs

How can I purchase an artwork?

Browse our collection, select the artwork you'd like to purchase, add it to your cart, provide your delivery details at checkout, and complete the secure online payment via Razorpay.

Do I need to create an account to order?

No. artwithpreet does not require you to create an account or sign up before placing an order. You can checkout directly as a guest.

Is Cash on Delivery (COD) available?

No. artwithpreet currently accepts prepaid online payments only to ensure timely processing and safe delivery.

Can I cancel my order after placing it?

You can request cancellation before your order has been dispatched by contacting us as soon as possible. Once dispatched, cancellation is no longer possible. Please check our Cancellation Policy for full details.

How are payments processed?

All online payments are securely processed through Razorpay. We support UPI (Google Pay, PhonePe, Paytm), credit/debit cards, and net banking. We do not store your card details, CVV, or UPI PIN on our servers.

What currency do you accept?

All prices on the website are displayed and charged in Indian Rupees (INR).

Do you deliver across India?

Yes! artwithpreet delivers across India using India Post and trusted domestic courier services.

How long does delivery take?

Orders are prepared and dispatched within 2–3 business days. Delivery generally takes approximately 7–8 business days from dispatch, depending on your location and courier logistics.

How is the artwork packaged for shipping?

Every canvas painting is wrapped in protective layers, padded with bubble wrap, and packed in a sturdy box marked 'Fragile' to ensure it reaches you safely.

Will I receive tracking information?

Yes. Once your order has been dispatched, tracking details will be shared with you where available.

Can I return an artwork if I change my mind?

Generally, no. Because each artwork is an original, handmade piece, sales are final and non-returnable for change of mind, colour preference, or personal taste.

What if my artwork arrives damaged?

Contact us as soon as possible after delivery. Please retain all original packaging and send clear photos/videos of the damaged package and artwork. If verified, we will arrange an appropriate resolution such as replacement, repair, or refund.

What if I receive the wrong artwork?

Please contact us immediately with your order details and photos of the artwork received. We will verify and rectify the issue promptly.

Can I request a custom painting based on my idea?

Yes! Amanpreet accepts selected commissioned artwork requests. Whether you have a specific concept, reference, or theme in mind, feel free to connect on Instagram @artwithpreet.

How long does a custom painting take?

Timeline depends on the size, complexity, and drying time of the artwork. The expected production schedule will be discussed and agreed upon before confirming the commission.

Can I choose the size of a custom artwork?

Yes, subject to canvas and material availability. Dimensions, style, and pricing will be finalized before we begin work.